Terms of Service

Users must be at least 18 years of age to create an account independently. Athletes between the ages of 13 and 17 may use the platform only with the active involvement and consent of a parent or legal guardian who agrees to these Terms on their behalf. We do not knowingly permit children under the age of 13 to use the platform. By registering, you represent and warrant that you meet these age requirements and that all information you provide is accurate.

To access certain features of Chaperone Performance, you must create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information updated. You are solely responsible for maintaining the confidentiality of your password and for all activities that occur under your account. Notify us immediately at info@chaperoneperformance.com if you suspect unauthorized use of your account. We are not liable for losses caused by unauthorized access to your account.

Chaperone Performance is a digital coaching marketplace that connects athletes and their families with independent, professional coaches. The platform facilitates:

• Discovery and browsing of coach profiles and specializations.
• Booking and scheduling of coaching sessions.
• Secure communication between athletes and coaches.
• Performance tracking tools and session management.
• Reviews and ratings following completed sessions.

Coaches on the platform are independent contractors, not employees or agents of Chaperone Performance. We do not control the content, quality, or delivery of coaching services. You engage with coaches at your own discretion and risk.

As an athlete or parent/guardian using the platform, you agree to:

• Provide truthful and accurate information about the athlete's age, physical condition, goals, and any known medical conditions or limitations.
• Disclose any health concerns, injuries, or physical restrictions to your coach prior to beginning training.
• Consult a qualified medical professional before beginning any new training program, especially if there are pre-existing health conditions.
• Engage with coaches respectfully and within the boundaries of the platform's communication tools.
• Not solicit or engage coaches for sessions outside the Chaperone Performanceplatform to circumvent fees or agreements.
• Acknowledge that physical training involves inherent risks, including injury, and that you voluntarily assume those risks.

Coaches who register and offer services on Chaperone Performance agree to:

• Provide accurate credentials, certifications, and professional background information.
• Submit to a background check and comply with all platform safety and vetting requirements.
• Operate as independent contractors and not misrepresent their affiliation with Chaperone Performance.
• Communicate with athletes and families exclusively through the platform's provided communication tools.
• Adhere to all safety standards, especially when working with minor athletes.
• Comply with the Coach Qualifications & Code of Conduct Agreement and Coach Waiver & Acknowledgment.
• Not circumvent the platform to solicit direct payment from athletes or families outside of the Chaperone Performance payment system.

Chaperone Performance may in the future integrate with wearable health and fitness tracking devices to provide performance insights, biometric data, and training recommendations. Any wearable integration will be optional and subject to explicit consent from the athlete or, in the case of minor athletes, from the parent or guardian. Data collected through wearables will be governed by our Privacy Policy. Chaperone Performance does not represent that data from wearable devices constitutes medical advice.

Chaperone Performance may introduce camera-based features in the future, including video session recording, form analysis, and performance review tools. Any such features will require affirmative consent from users prior to activation. Video of minor athletes will require explicit parental or guardian consent. Recorded content may be used for personal coaching feedback and, with separate consent, for platform improvement purposes. We will not share video of minor athletes for commercial or promotional use without documented parental consent.

The platform may collect and display performance-related data including session history, progress metrics, coach ratings, and training notes. You grant Chaperone Performance a non-exclusive, worldwide license to store, display, and analyze this data to provide and improve the Service. We do not sell individual performance data to third parties. Aggregated, de-identified data may be used for research, product development, and platform analytics.

You may submit content to the platform including reviews, photos, session notes, and other materials ("User Content"). You retain ownership of your User Content, but by submitting it, you grant Chaperone Performance a non-exclusive, royalty-free, worldwide, perpetual license to use, reproduce, display, and distribute such content in connection with operating and promoting the platform. You represent that you own or have the rights to submit such content and that it does not violate any third-party rights. Chaperone Performancereserves the right to remove User Content that violates these Terms or is otherwise objectionable.

• Session pricing: Prices are set by individual coaches and displayed at the time of booking. Chaperone Performance charges a platform service fee, disclosed prior to payment.
• Coach revenue split: Coaches receive 70% of the session fee; Chaperone Performance retains 30% as a platform fee.
• Booking confirmation: Sessions are confirmed only upon successful payment processing. You will receive a confirmation email upon booking.
• Cancellations and refunds:Cancellations made more than 24 hours before a scheduled session are eligible for a full refund. Cancellations within 24 hours may incur a cancellation fee at the coach's discretion. No-shows are non-refundable.
• Payment processing: Payments are handled by a third-party payment processor. By submitting payment, you authorizeChaperone Performance to charge the applicable fees. We do not store full card numbers.
• Subscription plans: Where subscription tiers are offered, billing terms will be disclosed at the time of subscription. Subscriptions auto-renew unless cancelled prior to the renewal date.

Chaperone Performance operates as a marketplace facilitating connections between athletes and coaches. We do not directly employ coaches or deliver coaching services. Third-party coaches are solely responsible for the content, quality, safety, and legality of the services they provide.Chaperone Performancedoes not endorse any individual coach and makes no warranty regarding coach qualifications beyond what is represented in their verified profile. You are responsible for independently evaluating a coach's suitability before engaging their services.

You agree not to:

• Use the platform for any unlawful purpose or in violation of applicable law.
• Post false, misleading, defamatory, or harassing content about any user.
• Circumvent the platform to arrange off-platform payments with coaches.
• Solicit coaches or athletes to bypass the platform's booking system.
• Upload or share malicious code, viruses, or disruptive content.
• Use automated tools, bots, or scripts to access or scrape the platform.
• Impersonate any person, business, or entity.
• Collect personal information about other users without their consent.
• Engage in conduct that is sexually explicit, abusive, or discriminatory.
• Interfere with the security, integrity, or availability of the platform.

Violations may result in account suspension or termination, and may be reported to relevant authorities where required by law.

All content on the platform — including text, graphics, logos, trademarks, images, software, and data — is the property of Chaperone Performance or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any platform content without our prior written consent.

By submitting reviews, feedback, or other content to the platform, you grantChaperone Performance a non-exclusive, worldwide, royalty-free license to use, display, and distribute such content in connection with the Service.

From time to time, Chaperone Performancemay offer beta features or experimental tools to users. Beta features are provided "as is" without warranty and may be modified, suspended, or discontinued at any time without notice. Participation in beta programs is voluntary. Feedback you provide about beta features may be used by Chaperone Performance to improve the platform without obligation or compensation to you.

Participation in athletic training and coaching activities involves inherent physical risk, including muscle strain, overexertion, fractures, cardiovascular stress, and other injuries. Chaperone Performance does not supervise, monitor, or guarantee the safety of any coaching session. You acknowledge and assume all risks associated with athletic training activities. You represent that you — or the minor athlete you are enrolling — are in adequate physical condition to participate and have consulted a qualified medical professional where appropriate.

THE PLATFORM DOES NOT PROVIDE MEDICAL ADVICE. ALL CONTENT, COACHING GUIDANCE, PERFORMANCE DATA, AND RECOMMENDATIONS PROVIDED THROUGH THE PLATFORM ARE FOR INFORMATIONAL AND TRAINING PURPOSES ONLY AND ARE NOT A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. ALWAYS SEEK THE ADVICE OF A QUALIFIED HEALTHCARE PROVIDER WITH ANY QUESTIONS YOU MAY HAVE REGARDING A MEDICAL CONDITION OR BEFORE BEGINNING A NEW EXERCISE OR TRAINING PROGRAM.

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY OF COACH PROFILES OR USER-GENERATED CONTENT. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS. WE MAKE NO REPRESENTATIONS REGARDING THE QUALIFICATIONS, CONDUCT, OR PERFORMANCE OF ANY COACH.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CHAPERONE PERFORMANCE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, COACHES, AFFILIATES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, GOODWILL, PERSONAL INJURY, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE PLATFORM, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Our total aggregate liability to you for any claim arising out of or relating to the platform shall not exceed the greater of (a) the total amounts you paid to us in the 12 months preceding the claim or (b) $100 USD.

You agree to defend, indemnify, and hold harmless Chaperone Performanceand its officers, directors, employees, coaches, affiliates, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the platform; (b) your violation of these Terms; (c) your violation of any third-party right; (d) your User Content; or (e) the participation of any minor athlete under your care in platform activities.

We may suspend or terminate your account and access to the platform at any time, with or without cause, with or without notice. Grounds for termination include violation of these Terms, conduct deemed harmful to users or the platform, or failure to pay applicable fees. Upon termination, all licenses granted to you under these Terms immediately cease. You may also terminate your account at any time by contacting us at info@chaperoneperformance.com. Provisions that by their nature should survive termination shall survive, including Sections 9, 13, 16–19.

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict-of-law provisions. Any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in Broward County, Florida, and you consent to personal jurisdiction in those courts.

Before initiating formal legal proceedings, the parties agree to attempt to resolve any dispute, claim, or controversy arising out of or related to these Terms or the platform through good-faith negotiation for a period of at least 30 days following written notice of the dispute. If the dispute is not resolved through negotiation, it shall be submitted to binding arbitration administered by the American Arbitration Association (AAA) under its applicable rules, with arbitration to take place in Broward County, Florida. Judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.

You agree that any dispute resolution proceedings will be conducted on an individual basis only and not as a class, consolidated, or representative action.

We reserve the right to modify these Terms at any time. We will provide notice of material changes via email or a prominent notice on the platform at least 14 days prior to the changes taking effect. Your continued use of the platform after the effective date of changes constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the platform.

If you have questions about these Terms, please contact us: