Privacy Policy

We collect information in the following ways:

We use the information we collect to:

• Create and manage your account and profile.
• Process bookings and facilitate coach–athlete connections.
• Process payments and send booking confirmations and receipts.
• Communicate with you about your account, bookings, and platform updates.
• Personalize your experience and recommend relevant coaches or programs.
• Monitor and analyze usage to improve our platform and services.
• Detect, prevent, and address technical issues, fraud, and abuse.
• Comply with legal obligations and enforce our Terms of Service.
• Send marketing communications (you may opt out at any time).

We do not sell your personal information. We may share your information with:

• Coaches on our platform: when you book a session, relevant booking details are shared with your selected coach.
• Service providers: third-party vendors who assist us with payment processing, email delivery, analytics, cloud hosting, and customer support.
• Legal and regulatory authorities: when required by law, subpoena, or to protect the rights, property, or safety of Chaperone Performance, our users, or the public.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We use cookies and similar tracking technologies to enhance your experience on our site. You can control cookies through your browser settings; however, disabling certain cookies may affect the functionality of the platform. We use:

• Essential cookies: required for the site to function (authentication, session management).
• Analytics cookies: help us understand how visitors interact with the site.
• Preference cookies: remember your settings and preferences.

We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account at any time by contacting us at info@chaperoneperformance.com.

We implement industry-standard technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction. These include encryption in transit (TLS), access controls, and regular security reviews. No method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Athletes under the age of 13 may only use our platform with verifiable parental consent. We do not knowingly collect personal information from children under 13 without such consent. If you believe we have inadvertently collected information from a child under 13, please contact us immediately so we can delete it. For athletes aged 13–17, we require a parent or guardian to complete our Parents & Child Waiver before their first session.

Depending on your jurisdiction, you may have the right to:

• Access and receive a copy of your personal information.
• Correct inaccurate or incomplete data.
• Request deletion of your data ("right to be forgotten").
• Object to or restrict certain processing activities.
• Data portability — receive your data in a structured, machine-readable format.
• Withdraw consent at any time where processing is based on consent.

To exercise these rights, contact us at info@chaperoneperformance.com. We will respond within 30 days.

Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policy of every site you visit.

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page and, where appropriate, notify you by email or a prominent notice on the site. Your continued use of the platform after changes constitutes your acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: